Humans & Machines: The Evolution of Digital Age
There has been a lot talked about evolution of Artificial Intelligence and Machines taking over human jobs.
Historically, such disruptions seem to be happening in waves over the decades.
When the world went through the first industrial revolution and transitioned to new manufacturing processes, jobs moved from the fields to the factories. Farmers had to reskill for work that moved to the shop floor and assembly lines. That was the first instance of man-machine interaction. This disruption happened again when computers came into offices. Typists, stenographers and artists had to reskill for digital technologies.
In this new Era of digitization business is driven by customers who demand better experiences and new products. A business will be able to deliver only by embracing emerging technologies like artificial intelligence, machine learning, deep learning, blockchain and internet of things. These technologies will be common in the future workplace, which will have humans and machines coordinating with each other, exchanging information and working synergistically towards a common goal.
This change is also bringing in new challenges for the HR Department to embrace technology & become more strategic for which they need to deploy technology for more transactional jobs.
AI ChatBots to be next generation HR Partners
According to a recent survey of 350 HR leaders, “92% of HR leaders agree that the future of providing an enhanced level of employee service will include chatbots and that over two thirds of HR leaders believe employees are comfortable accessing chatbots to get the information they need.”
It is estimated that by 2020 penetration of Chatbots could reach out adoption rate of as high as 75%
Current HR Model – Without AI Chatbots
New HR Model – Using AI ChatBots
With the introduction of AI chatbots as a part of HR team, the paradigm shifts completely towards high-value human capital work, which would make up 70% of future HR team’s focus.
This doesn’t mean that HR teams can neglect the administrative and transactional activities of their roles. However, HR teams will rely upon AI chatbots to help with a majority of those issues, freeing up time to focus on more strategic value creation.
Data Driven HR –
Using AI ChatBots, HR teams will gain visibility into enterprise-wide conversations and become more data driven when improving employee experiences. With this data driven approach, we will see HR managers managing AI ChatBots in order to change any complex or confusing company HR policies.
Employee Experiences –
HR can now interact with Employees to know there mood, preferences & take feedbacksusing ChatBot instead of having personal meetings. This allows them to focus on actions required to be taken to improve employee experience instead of conversations & collating data which takes around 70 to 80% of their time currently squeezing them of time to take actual actions.
Optimizing Costs –
AI Chatbots can be deployed at a fraction of the cost and are available 24/7/365. Any money saved from implementing these chatbots can be reallocated across other HR initiatives which support the enterprise’s strategic goals and deliver an improved employee experience.