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How to Conduct Employee Engagement Survey that Actually Works: A Step-by-Step Guide In today’s fast-changing world of work, employee engagement is not a nice-to-have—it’s a business imperative. As a behavioral science enthusiast, EX-CHRO and someone who’s worked with CHROs and CEOs across industries, I often get asked this:“How do we truly understand what our employees […]

Unveiling the Hidden Cost of Attrition in the BPO Industry: A Comprehensive Template for HR and Business Leaders In the dynamic world of Business Process Outsourcing (BPO), employee attrition is a significant challenge for companies. High attrition rates can adversely impact productivity, client satisfaction, and overall financial performance. As BPO leaders, it is crucial to