Design Your Listening Strategy
Stop flying blind with one-size-fits-all surveys. Create a personalized listening framework that captures real-time sentiment and drives meaningful action.
Your feedback system isn't built for scale
You're investing heavily in employee engagement—but without a strategic listening framework, you're making decisions based on incomplete data.
Global CHROs Trust Our Framework
Satisfaction Rate
Response Rate Lift
Avg. Time to Insight
Attrition Reduction
Three Pillars of Effective Listening
A comprehensive framework designed with People Scientists to capture the complete employee voice
Customized Survey Design
Role-specific questions crafted for your organizational context and strategic priorities
- Industry benchmarking
- Multi-language support
- Adaptive questioning
Multi-Channel Strategy
Meet employees where they are—AI conversations, pulse surveys, or deep-dive interviews
- Mobile-first approach
- WhatsApp & SMS integration
- Email campaigns
Smart Frequency Planning
Balance continuous listening with periodic deep-dives to avoid survey fatigue
- Journey-based triggers
- Event-driven surveys
- Optimal timing AI
Smart Welcome Messages
Context-aware greetings that acknowledge each employee's history, pending actions, and previous conversations—building trust from the first word
How It Works
Detects User Context
First-time or returning employee, last conversation date, pending actions
Checks Action Status
Whether HR has followed up on previous concerns
Personalizes Greeting
Delivers the right message based on context
Hi @FirstName, it's wonderful to reconnect! I see we last spoke on @LastConv, and you shared some areas needing support. @HrSpocName hasn't reached out yet—let me follow up right away.
Hi @FirstName, great to connect again! I noticed @ActionBy spoke with you on @ActionTime. I hope that conversation was helpful—how have things been since then?
→ Acknowledges history and builds accountability
Reach Every Employee, Everywhere
Personalized notification templates across Email, SMS, and WhatsApp—ensuring no voice goes unheard
Ready-to-Use Templates
+ Create custom templates tailored to your organization
Channel Benefits
Professional & Detailed
Ideal for comprehensive surveys and formal communications
Rich Formatting
Support for images, links, and branded templates
Never Miss a Critical Moment
Configure intelligent triggers that reach employees at the right moment—whether it's their 90-day milestone, a quarterly check-in, or a post-exit conversation.
Tenure-Based
30, 60, 90-day milestones
Periodic
Weekly, monthly, quarterly pulses
Event-Driven
Post-promotion, role change, return from leave
Exit Journey
Resignation to last working day
Smart Reminders
Automatically remind employees who haven't responded
Reminder attempts
Between reminders
"Nikki will never miss a schedule"
Ready to Design Your Listening Strategy?
Our People Scientists will help you create a customized framework that fits your organization's unique needs