People Leaders Of Tomorrow
IT BPM Industry | Asia Pac | 1st Jul to 31stAug 2025

Unveiling the Future of IT-BPM: People Leaders of Tomorrow

Join Umwelt.AI’s exclusive Employee Engagement Survey tailored for the IT-BPM industry. Boost engagement and retention with AI Powered actionable insights. Unlock the potential of your workforce and get recognized to share your competitive advantage with the World

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Backed by the Most Credible Data

why is the IT-BPM industry important?

The Engine Behind Global Innovation

The IT-BPM industry isn’t just about processes; it’s about people. With millions employed globally, it serves as the backbone of business operations and customer experiences. Driven by talent and expertise, it’s an industry where human intelligence fuels global innovation.

Key Stats:

Global Reach: The IT-BPM industry employs over 10 million professionals worldwide across diverse roles and functions.
Economic Impact: Contributes over $1 trillion annually to the global economy, supporting businesses in every major sector.
Service Excellence: 70% of customer satisfaction in BPM services is influenced by the quality of employee interactions and delivery.

Employee Challenges in IT-BPM

Balancing People and Performance

Employees in the IT-BPM industry navigate complex demands daily—from high-pressure service delivery to adapting to constant technological change. Here are some key challenges:

High Attrition: The industry faces frequent employee turnover, impacting knowledge retention and service continuity.
Burnout & Stress: Fast-paced environments and 24/7 client expectations often lead to fatigue and disengagement.
Limited Career Visibility: Many professionals struggle with unclear growth paths, leading to reduced motivation and higher exit intent.

How Employees Play a Vital Role?

The Human Core of IT-BPM Excellence

In the IT-BPM industry, employees aren’t just service providers—they are the voice, mind, and energy behind every client interaction. Their expertise and engagement shape outcomes, build trust, and drive transformation.

Key Highlights:

Experience Enablers: A majority of client satisfaction stems from high-quality employee interactions and service delivery.
Innovation Drivers: Engaged teams bring forward ideas that streamline operations, automate workflows, and enhance value.
Brand Champions: Motivated employees become advocates, strengthening client relationships and amplifying the company’s brand.

People are not just part of the system—they are the system.

Employees are the bridge between a brand and its customers. By empowering them, businesses can unlock immense potential and create a ripple effect of success.

Empower your people, elevate your business.

Make your employees feel heard

Launch Your Survey In Minutes

The first step towards delivering exceptional experience in IT-BM industry is listening to your employees empathetically with a human-touch.

Utilize our tailored survey to analyze employee expereince in Retail Industry.
Listen to each employee empathetically with a human touch on web and mobile.
Gain real-time insights into your employee sentiments, their experience and AI generated actionable strategies

Its Intelligent, Personalized and Humanized

Unearth Employee Sentiments

Identify Sentiments. Unearth topics hidden in Text Feedback

Employees Sentiments are the biggest reflection of hidden emotions.

Empower HR with SentSense; our inhouse NLP engine
Analyze employee sentiments reflected and the topics spoken about in text statements given by employees,
Gain deep insights on What is working well and What needs improvement helping unearth hidden emotions.

Its Intelligent, Insightful, and Intuitive

Identify and Act on What Matters Most

Visualize HeatMaps. Get Granualar visibility into what needs your attention

Gain real-time visibility into performance of each Organizational Segment, Example – Function, Department, Role, Manager, HR Partner, Gender and much more by Factors, Drivers, Questions impacting Employee Engagement and Retention.
Indentify the segments Performing Well and those Needing Attention to drive your actions based on deep insights.
Ask Nikki to summarize the findings and action recommendations.

Its Comprehensive, Comparative, and Contextual

Gain Competitive Advantage

Gain benchmarks and get recognized amongst the best in Industry

Gain access to the IT-BPM industry’s benchmark data and compare your Workplace culture to the best in your category.
Get recognized and use the same to recruit and retain best talent.
Get free access to the comprehensive workplace culture report.

Its Valuable, Influential, Game-changing

ready to take a step towards being recognized as People leaders of tomorrow?

Tell us a little about your company and we will send you a personalized proposal within 24 – 48 hours.

*Book you Slot Now – Avail 25% Off available for 1st 50 Enterprises

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People Leaders Of Tomorrow IT BPM Industry | Asia Pac | 1st Jul to 31stAug 2025